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Learn how to provide excellent customer service by understanding your customers' needs and identifying opportunities to build better realtionships. "Putting Customers First" shows you how to achieve a market-led focus, implement customer-led objectives and produce a win-win outcome. Power tips help you handle real-life situations and develop techniques to create loyal customers.

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Tác giả Ken Langdon, Andrew Bruce
Nhà xuất bản DK
ISBN 9780751338454
Trọng lượng (gr) 123
Kích thước 17.7 x 0.6 x 12.7
Số trang 72
Giá bìa 162,000 đ