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English For Tourism And Restaurants - Book 2

English for Tourism and Restaurants is specially written for those who want to enter the tourism industry or the restaurant industry. As an employee, you should speak and behave in a very polite way. By studying this book, you will improve your English for these professional fields.

This book will help you:

- Get familiar with the tourism and restaurant industries through over 100 dialogs about various kinds of situations.

- Learn the essential grammar through simple sentences and clear charts.

- Enrich your vocabulary by studying the 'Words and Phrases,' 'Word Power,' and 'Phrase Focus' sections.

- Strengthen your listening comprehension by doing lots of listening training.

- Improve your speaking skills by frequently doing the Pair Work.

- Deepen your understanding of English for the service industry by doing the large number of exercises.

- Understand certain English items by referring to a great number of colorful pictures.


Lesson 1 Taking Orders

Lesson 2 Explaining the Menu

Lesson 3 Serving Meals

Lesson 4 Beverage Service (1)

Lesson 5 Beverage Service (2): At the Bar

Lesson 6 Beverage Service (3): Recommending Wines

Lesson 7 Beverage Service (4): Serving Wines

Lesson 8 During the Meal

Review Test 1

Lesson 9 Settling the Bill (1)

Lesson 10 Settling the Bill (2)

Lesson 11 Checking Out

Lesson 12 Foreign Exchange

Lesson 13 Making Travel Arrangements

Lesson 14 Arranging Local Tours for Hotel Guests

Lesson 15 Transportation (1): Taxis and Buses

Lesson 16 Transportation (2): Trains, Subways, and Rental Cars

Review Test 2

Lesson 17 Shopping (1): Basic Expressions

Lesson 18 Shopping (2): Clothes, Cosmetics, and Jewelry

Lesson 19 Aviation (1): Booking Flights

Lesson 20 Aviation (2): At the Airport

Lesson 21 Aviation (3): Upon Arrival

Lesson 22 Aviation (4): During the Flight

Lesson 23 Making Announcements at the Airport and on the Plane

Lesson 24 Making an Emergency Announcement

Review Test 3

Lesson 25 Arranging Banquets and Conferences

Lesson 26 Writing a Semi-Formal Letter

Lesson 27 Dealing With Complaints in a Restaurant (1): Food

Lesson 28 Dealing With Complaints in a Restaurant (2): Service

Lesson 29 Dealing With Complaints in a Restaurant (3): Other Problems

Lesson 30 Dealing With Complaints in a Hotel (1): Accidents in Public Areas and Rooms

Lesson 31 Dealing With Complaints In a Hotel (2): Laundry Service and Guest Rooms

Lesson 32 Dealing With Complaints in a Hotel and at the Airport

Review Test 4

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Thông tin chi tiết
Tác giả Frank Levin , Peg Tinsley
Nhà xuất bản NXB Tổng hợp TP.HCM
Năm phát hành 12-2018
ISBN 9786045846889
Trọng lượng (gr) 290
Kích thước 29.7 x 21
Số trang 212
Giá bìa 298,000 đ
Thể loại